Effective Date: May 19, 2026

At J&C Coals, accessible from our website, one of our main priorities is the privacy of our visitors and international business partners. This Privacy Policy document contains types of information that is collected and recorded by J&C Coals and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

Direct Inquiries & B2B Requests: If you contact us directly via our website contact forms, WhatsApp, or email, we may receive additional information about you such as your name, company name, email address, phone number, geographic location, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

Log Files: J&C Coals follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

2. How We Use Your Information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website.

Improve, personalize, and expand our website user experience.

Understand and analyze how you use our website.

Develop new products, services, features, and functionality.

Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.

Process your global B2B inquiries, shipping quotes, and commercial orders.

Send you emails or digital updates regarding your manufacturing or logistics status.

Find and prevent fraud.

3. Cookies and Web Beacons

Like any other website, J&C Coals uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

4. GDPR & CCPA Privacy Rights (Data Protection Rights)

We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access: You have the right to request copies of your personal data.

The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our dedicated channels below.

5. Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

J&C Coals does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

6. Contact Us

For any questions, data modification requests, or privacy concerns regarding J&C Coals, please reach out to us directly through our official channels:

Email: [email protected]

Phone & WhatsApp: +94 76 664 4969